Shipping policy

At Carov, we aim to provide fast and reliable delivery for every order. Please read below for details about our shipping process, delivery times, and tracking information.

1. Order Processing

• All orders are processed within 1 to 3 business days after payment is confirmed.
• You will receive a confirmation email once your order has been processed and shipped.
• Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Time

Our estimated delivery time is:
📦 7 to 21 business days, depending on your location and local postal services.

Please note: delivery times may vary slightly due to factors such as customs clearance, weather, or high seasonal demand.

3. Shipping Confirmation & Tracking

Once your order has shipped, you will receive a tracking number via email so you can monitor your package’s journey.
If you do not receive a tracking email within 5 business days, please contact us at contact@carov.shop.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and selected delivery method.
We occasionally offer free shipping promotions, which will be displayed on our website when available.

5. Wrong Address Disclaimer

Please ensure all shipping details are correct at checkout.
If you enter an incorrect or incomplete address, we cannot guarantee delivery. Contact us immediately if you notice an error after placing your order.

6. Lost or Delayed Packages

If your package is delayed beyond 30 business days, please contact us and we’ll investigate with our logistics partners.
Carov is not responsible for delays caused by customs, natural events, or carrier issues beyond our control.

7. International Shipping

We ship to most countries worldwide. International customers are responsible for any applicable customs duties or import taxes.

8. Contact Us

For questions about your order or shipping status, please reach out to:
📧 Email: contact@carov.shop
🌐 Website: www.carov.shop